360
Customer / Inventory

Customer first.

A single point of truth for all customer and subscription data.

Why?

Sales
rep

As a sales representative, I want to see all customers’ subscriptions and past purchases so that I can make a more compelling quote and increase the probability of closing the deal.

Customer
support

As a customer support specialist, I need fast access to customers’ service details so that I can resolve their issues and enquiries quickly and efficiently.

Billing &
collections

As head of financial controlling, I want appropriately systematized & classified accounting data, in order to satisfy regulatory requirements & save time & money.

360 Customer / Inventory

Marands 360 Customer / Inventory is a customer & product inventory management system, designed and engineered for communications service providers (CSPs). 360 Customer / Inventory is a single point of truth for customer data, billing account data, and subscription data (including assigned products, product characteristics, and assigned prices).

360 Customer / Inventory manages all customer & product-related data for fulfillment, assurance, and billing processes, as well as for various systems of digital customer engagement.

Thanks to its generic design and reliance on open standards, 360 Customer / Inventory easily accommodates various products and services: from traditional telecom services to modern cloud-based ICT services and industry-specific vertical solutions delivered by either CSP or its ecosystem partners.

The product inventory component can store product instances (together with assignment-level characteristic values & prices) for any product specification & product offering, defined in the unified product catalog (UPC).

360 Customer / Inventory is a TM Forum Open API certified product.

P A R T Y MAN A GEMENT PR ODU C T ION MAN A GEMENT INTELLIGENCE / INSIGHT MAN A GEMENT OMNICHANNEL ENGAGEMENT MANAGEMENT C ORE C OMME R CE MAN A GEMENT CSR Or der Ent r y Self ca r e P o r tal Mobile App B2B P o r tal Cal l Cen t er App Set - t op B o x App SMS 360 Cust omer / I n v en t o r y D AT A ChumP r e v ention D AT A R e c ommender R e c ommender D AT A Bil ling Bi l ling D AT A In v oicing I n v oicing D AT A Or der Mana g ement D AT A CPQ CPQ D AT A P r oduct I n v en t o r y D AT A P r oduct C a talog D AT A Cust omer Mana g ement

Key benefits

Improve employee productivity

With a 360-degree customer view. Sales reps, support specialists, & other customer-facing employees benefit from accurate, timely information on customers and their products.

Enable new revenue streams

Easily accommodate innovative, non-traditional products. IoT, 5G, industry-specific solutions for energy, utilities, healthcare, insurers or retailers. Go beyond connectivity, create a partner ecosystem & unlock new revenue potential!

Streamline operations

Product Inventory stores product instances with references to underlying technical services and offers decomposition capability for service management as well as aggregated service inventory for various production systems (OSS / operation support systems).

Accelerate time to market

Enable a catalog-driven approach to BSS/core commerce system implementation. Product Inventory can accommodate any product specification & product offering, configured by the unified product catalog (UPC).

Enable digital transformation

Cross-technology bundles, single order, single invoice, & more for all services. Embrace digital channels and accelerate their introduction by providing a single API for all customer & product information.

Improve business efficiency

With insights based on artificial intelligence and machine learning (AI/ML). Reduce implementation costs & accelerate the development of churn prevention, recommender, & more, by providing a single point of truth for all customer & product data.

Minimize integration costs

Through the use of open standards, such as TM Forum’s Information Framework (SID) model and exposes standard APIs (TMF629, TMF637 Open API). System integration becomes a matter of content/semantics instead of technical syntax!

Cloud-Native
Microservices Architecture

360 Customer / Inventory is implemented in a modern, cloud-native microservices architecture. Deployment-wise, various models are supported: on-premise, hybrid cloud, or public cloud.

Cloud deployment options enable business required elasticity (scale-up, scale-down). The microservice architecture enables reliability, availability, responsiveness, and resilience, required for modern, enterprise-grade applications.

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